Returns & Refunds Policy

We want you to be happy with your purchase. Please read our returns policy below before placing your order.

1. In-Stock Items

Items held in stock may be returned within 30 days of receiving your order, provided that:

• The item is unused, unworn and in its original condition.
• All original tags, labels and packaging are intact, where applicable.
• The item has not been washed, altered or damaged.

Eligible items may be returned for a refund or exchange. Please contact us before returning an item so we can provide instructions on how to proceed.

Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer.

2. Bespoke, Custom-Made & Pre-Order Items

Items that are bespoke, custom-made, personalised or purchased on a pre-order basis are non-returnable and non-refundable, unless they are faulty or not as described.

These items are ordered, produced or manufactured specifically to fulfil your order and may not be suitable for resale. For this reason, we are unable to accept returns or offer exchanges for changes of mind, incorrect sizing selected by the customer or other reasons unrelated to a fault.

Please ensure you have checked all product details, sizing information and order specifications carefully before placing your order.

3. Faulty or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and details of the issue. We will work with you to resolve the matter.

Nothing in this policy affects your statutory rights as a consumer.